Support

Three steps to your first backup

SQL Server connection

Compare server/instance, authentication and TLS with SSMS. Check error details.

Select a catalogue backup, check the target database and restore after chain validation.

Check that the Windows service is running. Its account needs access to SQL Server, the staging folder and destinations.

Manage licences in your account. No automatic charges; annual licences have a seven-day grace period.

Send the same backup to multiple destinations. Manage connections and retention per destination.

Do not include passwords, secret keys or backup files in support requests.